Storage
- Package storage is free for up to 45 days.
- Storage fees may apply after the free storage period.
- A unit code is required so incoming packages can be identified correctly.
KOLIVERY Trust Center
Clear policies before your shipment leaves Korea.
Review how KOLIVERY handles storage, photos, restricted items, compensation, shipping quotes, and proxy buying scope before you send inventory or submit a request.
45 daysFree storage window
PhotosArrival proof option
ReviewRestriction and quote check
Before dispatchShipping details confirmed
Policy Summary
What buyers should know before starting.
Photos and Inspection
- Package photos or arrival photos can be requested when needed.
- KOLIVERY can check quantity and visible condition where practical.
- Product authenticity, seller claims, and hidden defects depend on the original seller or supplier.
Restricted Items
- Some products cannot be purchased, stored, or shipped internationally.
- Restrictions may depend on item type, carrier, destination country, ingredients, batteries, liquids, or brand rules.
- KOLIVERY may decline requests that create customs, safety, carrier, or compliance risk.
Compensation Scope
- Compensation is reviewed case by case based on responsibility, proof, carrier rules, and item documentation.
- KOLIVERY cannot compensate for seller-side fraud, incorrect seller descriptions, unavailable listings, or store policy changes.
- Carrier loss or damage may be subject to the carrier claim process and available documentation.
Shipping Quotes
- International shipping is quoted separately from product cost and service fees.
- Quotes depend on destination, actual weight, dimensional weight, carrier availability, and restrictions.
- KOLIVERY reviews package structure before dispatch, but savings cannot be guaranteed for every shipment.
Proxy Buying
- Proxy buying is confirmed after item, seller, availability, and purchase feasibility are reviewed.
- Listings can sell out or change before purchase is completed.
- For secondhand items, condition depends on seller information and what can be verified after arrival.
Proof of Operation
Real handling examples, not just policy text.
Arrival Photo Check
Photos can be used to confirm visible product condition and basic received contents before dispatch.
Item Grouping and Review
K-pop albums, benefits, photocards, and related goods can be grouped and reviewed by request scope.
Protective Packing
KOLIVERY can prepare protective packing before international shipping when the item type requires it.
Case Examples
How proof turns into a shipping decision.
Album-heavy group order with mixed arrivals
Several album batches arrived from different Korean suppliers. The useful proof was not only a photo, but a clear arrival list, benefit-scope note, consolidation decision, and dispatch readiness check.
Cosmetics shipment needing restriction review
Before dispatch, product type, liquids, destination rules, and carton structure were reviewed so the buyer could separate what KOLIVERY controls in Korea from destination-side import risk.
Store checkout blocked from overseas
The customer sent item links, options, and destination details. KOLIVERY reviewed purchase feasibility, bought only after approval, logged arrival under unit code, and prepared forwarding after receiving.
Related Service Pages
Choose the service that matches your situation.
Sample Report
Preview package status, consolidation decisions, quote review, and dispatch readiness.
Package ForwardingReceiving, storage, consolidation, photos, and dispatch preparation.
Proxy BuyingKorea-side buying support when checkout, payment, or supplier access is difficult.
Shipping Cost OptimizationCarton structure, dimensional weight, and dispatch review before shipment.
Need a case review?
Send the item details before you ship.
If you are unsure whether a product, store, or shipment can be supported, send the details first. KOLIVERY can review the Korea-side flow before you commit.